Post-occupancy evaluation

Ensuring your buildings perform as they should.

Expert post-occupancy evaluation (POE) of a building’s performance can highlight any immediate teething problems and enable them to be dealt with effectively. POE will also highlight communication and understanding gaps that may hinder a building’s operational performance.

In addition, POE helps to cost effectively improve the design and procurement of future projects by providing the information needed to correct past mistakes. It also provides benchmarks for comparisons across projects and over time.

Becoming mandatory on many public projects, POE is a valuable tool for all construction sectors, especially healthcare, education, office, commercial and housing where poor building performance will impact on running costs, occupant wellbeing and business efficiency. We offer a variety of post-occupancy evaluation methods that can be tailored to your individual needs, including:

Occupant and client consultation

We investigate:

  • occupants’ environmental comfort and control over their environmental conditions
  • the building’s impact on productivity and performance, and staff and user retention and motivation
  • customer experience and user satisfaction with amenities, image and layout
  • the design, procurement, construction and handover processes.

Monitoring of environmental conditions

Environmental monitoring provides definitive physical measurement data on a building’s performance in use, including temperature, noise, light, air quality, ventilation and relative humidity. This allows comparisons of its actual performance to be made with both the original design specification, and relevant health-related and environmental standards.

Assessing design quality

The BRE Design Quality Method (DQM) is a structured method for assessing design quality and building performance against industry benchmarks and good practice.

Auditing sustainability and utility

We use sustainability and utility audits to measure and demonstrate the environmental performance of buildings in use, to obtain the information needed for effective property management and energy efficiency strategies.

For more information

Call us on 0333 321 88 11 if you would like to know more about our post-occupancy evaluation services or to discuss a specific issue – or email